FREQUENTLY ASKED QUESTIONS

Yes. These amenities are complimentary for use within the mall premises.

A refundable deposit of RM 50 is required for the rental/hire of amenities.

Upon returning it in the same condition as we loaned it to you, your deposit will be returned. Strictly no food crumbs and it must not be wet.

Due to the limited units of wheelchairs available, we prioritize senior citizens and physically disabled customers at the moment.

We do not have a child wheelchair at this moment. The adult wheelchair is suitable for patrons weighing below 100 kg.

Yes, there are! The baby rooms are located at Lift Lobby 4, Level 1, and Lift Lobby 4, Level 3.

From 10.00 AM till 10.00 PM.

Yes. Our baby rooms are equipped with a nursing room for you to comfortably nurse your baby.

Our baby rooms are equipped with a comfortable sofa chair for nursing, a sink, a dustbin for diaper disposal, and calm music to relax while bonding with your baby. A cleaner is designated to ensure cleanliness and a high level of hygiene in our baby rooms. Should you require assistance, approach our mobile Customer Care personnel.

Yes, he may accompany you into the baby room.

Sunway 163 Mall car park rates are as follows:
- RM 2.20 per hour or part thereof
- RM 20.00 for overnight parking from 3.00 AM until 6.00 AM
- RM 2.20 per entry for motorcycles

Yes, you can still park in the mall. However, we do not encourage leaving your vehicle overnight.

No, we do not have exclusive or premium parking areas at the moment.

Yes, valet/jockey parking is available at the Main Entrance on Lower Ground 1.

Yes, we have a total of 21 disabled parking bays. These are located at:
- Lower Ground 2
- Lower Ground 3
- Basement 1
- Basement 2

The driver must display a valid and visible handicapped sticker on the vehicle’s windscreen.

The Car Park Helpdesk operates from 9.00 AM to 5.00 PM daily.

The helpdesks are located on the second floor at the Mall Management Office. For assistance, please call 03-64119686.

No, family parking bays are not available at Sunway 163 Mall at the moment.

You can reload your Touch ‘n Go at convenience stores such as MyNews, Watsons, and 7-Eleven.

Payments can be made using a physical Touch ‘n Go card, debit card, or credit card upon exit.

No, the system allows all vehicles to enter the car park.

Payments should be made upon exit using any available method (Touch ‘n Go card, debit card, or credit card).

Yes, there is a 15-minute grace period upon entry.

No, parking reservations are not available.

No, there are no special car park rates at Sunway 163 Mall at the moment.

No, the parking rate for motorcycles is RM 2.20 per entry.

Preferred Parking is not available at Sunway 163 Mall at the moment.

Please contact our Customer Care personnel at +603-64119686 or visit the Car Park Helpdesk on the second floor at the Mall Management Office.

Yes, more payment options will be introduced in the future.

E-receipts will be available after each successful online payment (via the Online Payment Portal).

The maximum parking fee depends on the total hours parked at Sunway 163 Mall.

The system will automatically scan your car plate number at the entrance. Simply park, shop, and pay before leaving. The boom gate will open automatically after your payment is completed.

For any car park-related inquiries, please contact our personnel at 03-64119686 or visit the Car Park Helpdesk located on Level 2, Lift Lobby 5, at the Mall Management Office.

No.

Yes, but only through a physical Touch ‘n Go card.

Yes, e-receipts are generated after successful online payments. Alternatively, you can request receipt assistance at the Carpark Helpdesk.

Kindly press the intercom or HELP buttons in the car park, or call our car park personnel at +603-64119686 for assistance.

Please call +603-64119686 for refund assistance or visit the Carpark Helpdesk.

Overnight parking is available at the lower ground car park. However, we do not encourage overnight parking.

If this happens, please call 03-64119686 or visit the Carpark Helpdesk for assistance.

The maximum height for our car park entrance is 2.1 meters. Flatbeds and boom trucks are unsuitable for towing inside the car park. For further advice, contact our Car Park Team at 03-64119686.

Please call the Carpark Helpdesk at +603-64119686 for help. Don’t forget to lift your car's front bonnet to make it easier for our team to locate you.

Please call the Carpark Helpdesk at +603-64119686 for more information.

Our car park is open 24 hours.

Yes, Electric Vehicle (EV) and Hybrid charging stations are located at Lower Ground 2 Parking beside Cars International.

Currently, there are 3 charging bays available.

Transportation options include:
- Grab/taxi directly from the airports to the mall.
- Shuttle bus from the airport to KL Sentral, then Grab/taxi to the mall.
- ERL from the airport to KL Sentral, then Grab/taxi to the mall.

Transportation options include:
- Grab/taxi directly from KL Sentral to the mall.
- MRT to Semantan MRT Station, then a shuttle bus to the mall.

You can choose "Sunway 163 Mall" in the Grab app for the drop-off and pick-up point. However, there is another drop-off and pick-up point located near Lisette/The Social called “Sovo Entrance.” For shopping purposes, "Sunway 163 Mall" is the best option.

Yes, the Lost and Found is handled by our Customer Care team. It is located at Lower Ground 1, in front of Jaya Grocer. You can contact our Concierge team at +603-64119686.

Please proceed to the Concierge and inform our Customer Care Personnel. They will require your full name and contact details for documentation purposes. Kindly provide a full and precise description of the lost item to aid in verification. If the item is found, you can proceed with the claim process.

You can hand the item to any of our Concierge staff. Our Customer Care Personnel will document your name and contact details. If the item's owner wishes to thank you, your contact details will only be shared with your consent. If you prefer to remain anonymous, we will respect your decision.

You must verify ownership of the item. For instance:
- Phones: You will be asked to unlock them.
- Other items: You will be required to describe their contents.
Once verified, you will need to provide your full name, identification, and contact number for documentation.

It is advisable for the owner to claim the item in person. However, if this is not possible, please contact us in advance to inform us of the arrangement. You will need to provide related information when claiming the item.

It is likely that the item has not yet been found. You can contact our Concierge via phone or visit in person to check the status.

Yes, you may bring along your pets (puppies, dogs) to the mall, provided they are on a leash, in a carrier/stroller, or hand-carried.

You may bring your pets to all levels of the mall, especially the common areas. On the Ground Floor, your pet can walk freely. For specific shops or restaurants, please inquire directly with the respective outlets, as they may have their own terms and conditions.

Restrooms for both males and females are located at:

Lift Lobby 4:
-- Lower Ground 1
-- Ground Floor
-- First Floor
-- Second Floor

Lift Lobby 5:
-- Ground Floor
-- First Floor
-- Second Floor
-- Third Floor

You can apply for season parking by calling our Helpdesk at 03-64119686 for assistance.

Season parking applications are typically approved within seven working days or longer, depending on quota availability. You will be notified via your registered email address.

Once your application is approved, log in to your Whiz City app account, navigate to the Digital Parking section, and complete your payment. After successful payment, you will be able to enjoy the season parking facility.

Details about your privileges, including the monthly season parking fee, valid entry lanes, and accessibility, will be shared via email to your registered email address.

For inquiries, please contact us at +603-64119686 or email carpark@163retailpark.com.my.

Yes, the Surau or Muslim Prayer Room is located on Level M. To access Level M, you may only use Lift Lobby 3. If you need assistance with the location, please call our Customer Care team at +603-64119686.

We advise you to take care of your belongings and ensure they are within sight during prayer to avoid misfortune or loss.